SHIPPING & Returns

Shipping & Returns Policy

Thank you so much for supporting us—especially as we’re just getting started. We're a small team (with big dreams!) working hard to bring you quality products and a smooth shopping experience.

Shipping Policy

We aim to process and ship your order as quickly as possible. Once your order is placed, you’ll receive a confirmation email with tracking info as soon as your package is on its way. Shipping times may vary slightly depending on your location, but we’re always here to help if you have questions. Website orders ship within the US only. For international shipping, please contact us at info@mulanche.com

Return Policy

At this time, all sales are final. As a young business, this helps us stay focused on bringing you the best value and keeps things simple on our end. We truly appreciate your understanding and support.

Damaged Items

If your order arrives damaged, we’ve got you covered. Please contact us within 7 days of receiving your package and include a photo of the damage. We’ll make it right—whether that means a replacement or a refund.

We genuinely appreciate your patience and trust as we grow. If you have any questions at all, don’t hesitate to reach out. We’re always happy to hear from you.

— With gratitude

MULANCHE

privacy policy

Privacy Policy

At Mulanche, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or shop with us.

Information We Collect

We may collect the following information when you interact with our website or place an order:

  • Name, address, and contact details (email, phone number)

  • Payment details (processed securely through third-party gateways)

  • Order history and preferences

  • Images or videos if shared voluntarily (e.g., customer reviews or feedback)

We do not knowingly collect personal information from children.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate updates or respond to inquiries

  • Improve your shopping experience

  • Share promotions or product updates (only if you opt-in)

We do not sell or rent your personal information to third parties.

Data Security

We take data security seriously and use encryption, firewalls, and secure payment gateways to protect your personal information.

Cookies and Tracking

Our website uses cookies to provide a better browsing experience and analyze website traffic. You can choose to disable cookies in your browser settings.

Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications at any time

  • Contact us with any privacy-related concerns


Brand policy

Brand Policy & Photo Copyright Policy

At Mulanche, we respect the privacy and rights of all individuals, especially when it comes to images featuring children. This Photo Copyright Policy outlines how we handle, use, and protect photos shared with us.

Customer Photo Submissions

We love seeing your little ones in our outfits! If you choose to share photos with us via email, social media, or by tagging us, please note:

  • By submitting or tagging us in photos, you grant Mulanche a non-exclusive, royalty-free license to use, repost, and share the image(s) on our website, social media, and promotional materials.

  • We will always credit the original account or name when reposting, unless otherwise requested.

  • If the photo features children, we assume the person sharing the photo is the parent or legal guardian and consents to its use.

Copyright & Ownership

  • All professional and customer photos remain the intellectual property of the original creator (photographer or customer).

  • Mulanche does not claim ownership of your photos — we only request permission to use them for brand-related purposes.

Request for Removal

If you’ve previously granted us permission to use a photo but have changed your mind:

📧 Please email us at mulancheclothing@gmail.com and we’ll remove the content within 3 business days — no questions asked.

Brand-Owned Photography

All images produced by Mulanche (e.g., look books, campaigns, product photos) are the exclusive property of the brand and are protected by copyright laws. These cannot be used, reproduced, or redistributed without prior written permission.